Terms and Conditions — Velox Tour and Travels
Contact Email: veloxtravelsprivatelimited@gmail.com
Contact Number: +91 8824039314
Welcome to Velox Tour and Travels (“Company”, “we”, “our”, “us”). These Terms and Conditions outline the rules and regulations for the use of our website https://www.veloxtourandtravels.com and our travel services.
By accessing this website or using our services, you agree to accept and comply with these Terms. If you do not agree, please do not continue to use our website or services.
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1. Services
Velox Tour and Travels provides tour packages, transportation services, hotel bookings, and related travel assistance.
All services are subject to availability, confirmation, and applicable local laws.
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2. Booking and Payment
• Bookings are confirmed only after full or partial payment as specified during booking.
• Payments can be made through our secure online payment gateways or by other approved methods.
• Prices may change based on travel dates, seasonal variations, or availability.
• Customers are responsible for providing accurate personal and contact details during booking.
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3. Cancellations and Refunds
• Cancellation requests must be made in writing (via email or contact form).
• Refunds, if applicable, will be processed as per our cancellation policy mentioned on the booking page or invoice.
• Certain bookings (like flight tickets or hotel reservations) may be non-refundable depending on third-party rules.
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4. Travel Documents and Responsibilities
• Customers must ensure they have valid travel documents such as ID proofs, visas, or passports where applicable.
• Velox Tour and Travels is not responsible for denial of entry, missed flights, or penalties due to incorrect documentation.
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5. Limitation of Liability
Velox Tour and Travels acts as an intermediary between customers and service providers (like hotels, airlines, or transport agencies).
We are not responsible for:
• Delays, accidents, loss, injury, or damage caused by third-party services.
• Natural calamities, strikes, or other events beyond our control.
Our total liability, under any circumstances, shall not exceed the total amount paid for the specific booking.
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6. Changes or Modifications
• We reserve the right to modify, cancel, or reschedule tours or services due to operational reasons, weather conditions, or unforeseen circumstances.
• Updated terms will be posted on this page and will be effective immediately upon posting.
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7. Intellectual Property
All website content, including text, logos, images, and graphics, is the property of Velox Tour and Travels.
You may not reproduce or distribute any content without our prior written consent.
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8. Privacy Policy
Your use of our website is also governed by our [Privacy Policy], which explains how we collect and use your personal data.
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9. Governing Law
These Terms shall be governed and interpreted according to the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in [your city/state, e.g., Mumbai, Maharashtra].
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10. Contact Us
For any questions or concerns regarding these Terms, please contact:
📧 veloxtravelsprivatelimited@gmail.com
📞 +91 8824039314
Return and Refund Policy — Velox Tour and Travels
📧 Email: veloxtravelsprivatelimited@gmail.com
📞 Phone: +91 8824039314
🌐 Website: https://www.veloxtourandtravels.com
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1. Overview
At Velox Tour and Travels, we strive to provide the best possible travel experience to all our customers.
This Return & Refund Policy explains the conditions under which refunds are provided and how cancellation requests are handled.
By booking any service with us, you acknowledge and agree to the terms stated in this policy.
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2. Booking Cancellations
• All cancellation requests must be sent in writing via email to veloxtravelsprivatelimited@gmail.com or submitted through our official contact form.
• Cancellations are subject to the terms and conditions mentioned in your booking confirmation or invoice.
• Cancellation charges may vary depending on the type of service, time of cancellation, and third-party provider’s policy (airlines, hotels, transport, etc.).
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3. Refund Policy
Refunds are processed based on the following conditions:
1. Before Departure:
• If you cancel before the specified cutoff date, a partial refund (after deducting service and cancellation charges) will be processed.
• Refund percentage depends on how many days before the travel date the cancellation request is received.
2. After Departure:
• No refunds will be provided for partially used services or no-shows.
3. Non-Refundable Bookings:
• Certain bookings, such as flight tickets, hotel stays, and special promotional tours, may be non-refundable.
• This will be clearly mentioned during booking.
4. Force Majeure Events:
• No refunds will be issued for cancellations caused by events beyond our control (natural disasters, government restrictions, strikes, etc.), but we will try to assist in rescheduling whenever possible.
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4. Refund Processing Time
• Refunds (if applicable) will be initiated within 7 to 14 business days after receiving your written cancellation request.
• Refunds will be credited to the original payment method used during booking.
• Please note that banks or payment gateways may take additional time to reflect the refund in your account.
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5. No-Show Policy
If a customer fails to arrive at the scheduled departure time or misses the tour due to personal reasons, no refund will be provided.
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6. Changes or Modifications
Velox Tour and Travels reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.
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7. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
📧 veloxtravelsprivatelimited@gmail.com
📞 +91 8824039314
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