Return and Refund Policy

Return and Refund Policy — Velox Tour and Travels

📧 Email: veloxtravelsprivatelimited@gmail.com

📞 Phone: +91 8824039314

🌐 Website: https://www.veloxtourandtravels.com

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1. Overview

At Velox Tour and Travels, we strive to provide the best possible travel experience to all our customers.

This Return & Refund Policy explains the conditions under which refunds are provided and how cancellation requests are handled.

By booking any service with us, you acknowledge and agree to the terms stated in this policy.

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2. Booking Cancellations

• All cancellation requests must be sent in writing via email to veloxtravelsprivatelimited@gmail.com or submitted through our official contact form.

• Cancellations are subject to the terms and conditions mentioned in your booking confirmation or invoice.

• Cancellation charges may vary depending on the type of service, time of cancellation, and third-party provider’s policy (airlines, hotels, transport, etc.).

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3. Refund Policy

Refunds are processed based on the following conditions:

1. Before Departure:

• If you cancel before the specified cutoff date, a partial refund (after deducting service and cancellation charges) will be processed.

• Refund percentage depends on how many days before the travel date the cancellation request is received.

2. After Departure:

• No refunds will be provided for partially used services or no-shows.

3. Non-Refundable Bookings:

• Certain bookings, such as flight tickets, hotel stays, and special promotional tours, may be non-refundable.

• This will be clearly mentioned during booking.

4. Force Majeure Events:

• No refunds will be issued for cancellations caused by events beyond our control (natural disasters, government restrictions, strikes, etc.), but we will try to assist in rescheduling whenever possible.

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4. Refund Processing Time

• Refunds (if applicable) will be initiated within 7 to 14 business days after receiving your written cancellation request.

• Refunds will be credited to the original payment method used during booking.

• Please note that banks or payment gateways may take additional time to reflect the refund in your account.

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5. No-Show Policy

If a customer fails to arrive at the scheduled departure time or misses the tour due to personal reasons, no refund will be provided.

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6. Changes or Modifications

Velox Tour and Travels reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.

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7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

📧 veloxtravelsprivatelimited@gmail.com

📞 +91 8824039314